Renaissance London

Information and Records Management Project 2007-2012


From 2007, the Information and Records Management Project helped to raise awareness of, and increase capacity for, information and records management in Londonís museums.

Initially the project worked with the four London Hub museums (Museum of London, Geffrye Museum, Horniman Museum, London Transport Museum) to survey current record-keeping and information management practices, and develop and support museum-specific action plans to establish and maintain good practice.

The project then applied the lessons learned by offering training in different aspects of information and records management to museum staff across the region; from 2009 individual consultancies were delivered to 19 London museums.


Case study of the project 2007-2011


The case study outlines the lessons learned, how the methodology was developed, and the implications of the projectís legacy. It also details the projectís background, its delivery within the Hub and the wider London region, and the development of its guidance resources.


Symposium: Managing Museum Information in the 21st Century, Museum of London Docklands, 29th February 2012


In the age of flourishing digital media how does a museum decide which projects to develop and what social media to engage with? What happens to the information after a digital resource is past its active life? How should we manage our information and does it ultimately matter? The symposium programme comprised a review of the project and its outcomes, practical tips and tools for managing information in museums, and a strategic overview of the information-specific challenges facing the museum sector. Over 70 participants attended the event to discuss the context of museum information in the 21st century. Three of the presentations given can be viewed below:


Museum of London: Managing information in the 21st Century Ė one museumís perspective

Claire Sussums, Head of Information Resources


Museum of London: Overview of the London Renaissance project Ė results and products

Sarah R Demb, Records Manager


The National Archives: Managing information without a parachute

Tim Callister, Information Management Consultant


Collections Trust CEO: New contexts for museum information (blog with links to his presentation and a white paper of the same name)

Nick Poole, CEO


Guidance resources


To reach as many museums as possible, the project has produced a range of guidance resources that are freely available online. Drawing on specialist knowledge and the experience gained through consultancy work with regional museums, the resources provide sector-specific guidance on information and records management. All the products have been peer-reviewed, and are designed to be scalable to any museum.


Toolkits are designed for staff developing information or records management programmes in their museum, comprising practical step-by-step guidance, sample documents to adapt locally, and training resources:


1.                  Records Management Toolkit

2.                  Information Policy Toolkit


E-learning tools are designed to be included in inductions or refresher training; they take around 15 minutes each to complete and are aimed at all museum staff. The tools can be accessed on-line below, or downloaded, installed and customised.


1.                  Records Management e-learning tool

2.                  Downloadable Records Management e-learning tool

3.                  Installation and customisation guide

4.                  Data Protection Act e-learning tool

5.                  Downloadable Data Protection Act e-learning tool

6.                  Installation and customisation guide

7.                  Information Management e-learning tool

8.                  Downloadable Information Management e-learning tool

9.                  Installation and customisation guide


Fact sheets for distribution or display in museum offices cover key points on a range of topics:


1.                  Records Management in Museums - What is it? Why should museum staff care?

2.                  Records Management in Museums - What is it? Why should museum managers care?

3.                  Records Management in Museums - What should you keep?

4.                  Records Management in Museums - Managing your email

5.                  Records Management in Museums - Version control

6.                  Records Management in Museums - Naming your files and folders

7.                  Information Management in Museums - How knowledge, information and records fit together

8.                  Information Management in Museums - What is an Information Audit?

9.                  Information Management in Museums - What is an Information Policy?


Quick Reference Guides Museum Information Management: Adapting to Change


Six Quick Guides, a series aimed at helping museums identify and address the kinds of information management issues likely to arise from the kind of change now being experienced across the sector. They will help you tackle the impact of the external economic environment from the perspective of change management, identifying the risks, priorities and opportunities presented to your museum. Drafts of the six guides are now available online for feedback, and we expect to hold a consultation event in Autumn 2012.


1.                  Understanding Change

2.                  Surviving Separation

3.                  Museum Mergers

4.                  Assessing Risk

5.                  Maximising Opportunities

6.                  Real-life Implementation


Listserv - established by the project as a forum to connect with others interested in museum information and records management.

Join at:


Contact: Sarah R Demb, Records Manager, Museum of London